1. Who We Are
ShivAI Supply Chain Solutions provides supply chain software. This policy explains how we handle your data in compliance with the Digital Personal Data Protection Act, 2023.
2. Data We Collect
- Contact form: name, company, email, phone, business type, revenue band and the challenge you describe.
- Customer Portal account and billing: name, email, company, GSTIN and billing address; your subscriptions and invoices.
- Licensing: when an app is activated and when its licence renews, it sends your licence key, a Machine ID for the PC (derived from Windows), the PC's name and the app version.
- Help chat: the questions you type into the help chat on our website or in the Customer Portal, used to answer them.
Your business data is processed entirely on your PC. ShivAI desktop applications do not transmit your business data to any server or third party.
3. How We Use Your Data
- Respond to pilot enquiries and customer inquiries
- Activate and renew licences, and count the users (PCs) on each subscription
- Send product updates and support
- Process payments and issue GST invoices
We do not sell or share your personal data with third parties for marketing.
4. Data Storage
- Your business data stays on your PC (local SQLite database)
- Contact form, Customer Portal account, licence and invoice records are kept on ShivAI's own server
- Payment data is processed by Razorpay — we do not store card details
- Help chat replies are written by an AI service, Anthropic. For each question, the question, the matching help-article text and, when you are signed in to the Customer Portal and ask about your account, the details of your own subscriptions, invoices or tickets needed for that answer are sent to Anthropic's API. Chat conversations are not stored on our server; a chat passed to our team becomes a support ticket
5. Your Rights (DPDP Act 2023)
You have the right to access, correction, erasure, and grievance redressal. Contact us at contact@shivaiscsolutions.com.
6. Contact
Email: contact@shivaiscsolutions.com