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Frequently Asked Questions

Last updated: April 2026

Getting Started
What is ShivAI?

ShivAI builds AI-powered supply chain software for Indian manufacturers and distributors — production scheduling, inventory planning, demand forecasting, financial intelligence, and quality management.

How does the 30-day Pilot work?

Sign up through our contact form. We send you the relevant brochure, then schedule a call to understand your needs. Once we're a fit, you pay a one-time pilot fee of ₹4,999 and we begin: full installation by our team, 2 hours of personalised training, and 30 days of unrestricted software use with your data. You also get direct access to your assigned Subject Matter Expert (SME) for any questions. At the end of 30 days, if you choose to subscribe, ₹2,500 of the pilot fee credits toward your first month's bill. If you decide not to continue, no further charge — the pilot fee is non-refundable.

Do I need to replace Tally?

No. ShivAI works alongside Tally. You import from Tally and export back to Tally XML. Your accounting workflow stays exactly the same.

Is my data safe?

Your business data stays on your machine in a local SQLite database. ShivAI desktop apps do not transmit your data to any server or cloud.

Products
Can I use just one module?

Yes. Start with any single app. As your needs grow, add modules. Multi-app suites offer 20%+ savings vs buying individually.

What's Single Location vs Multi-Location?

Single Location manages one plant, warehouse, or entity. Multi-Location adds cross-location analytics, inter-plant transfers, and consolidated reporting.

How many AI models does ShivAI use?

Manufacturing Planner uses 6 AI/ML models per item. Distributor Planner uses 10 models per SKU. Job Shop Scheduler uses 8 AI + 8 classic methods.

Billing
What payment methods do you accept?

UPI, credit/debit cards, and net banking via Razorpay. Monthly and annual billing. Annual plans include 17% discount. Prices in INR + 18% GST.

Can I switch plans?

Yes. Upgrade or downgrade anytime. Price differences are adjusted pro-rata.

What happens when my Pilot ends?

Your data stays on your machine. The app enters read-only mode — you can view all your reports and existing plans, but cannot run new planning cycles until you subscribe. Subscribe within 30 days and we credit ₹2,500 toward your first month's invoice; if you subscribe after 30 days, you start fresh at the regular monthly rate. Either way, your data is yours and remains accessible.

Technical
What are the system requirements?

Windows 10 or later. 4 GB RAM minimum (8 GB recommended). 500 MB disk space. No internet needed for daily use.

How does hardware-locked licensing work?

During activation, the software generates a unique fingerprint from your hardware. Each license includes multiple machine activations based on your plan. Contact us to transfer licenses.

What support do you offer?

Email support at contact@shivaiscsolutions.com. We respond within 24 hours on business days. Onboarding assistance during the first month.

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